Get in touch

Contact ChartGuru

ChartGuru is an analysis-only AI trading research platform. Whether you need help with your account, want to explore a partnership, or have a press inquiry—we are here to help.

We respond to most requests within 1–2 business days.

How to reach us

Choose the channel that fits your request. For most account and billing questions, email is fastest.

General support

Billing, account access, technical issues, and general questions.

support@chartguru.io

Partnerships

Affiliate programs, integrations, and business development. Use the form and select Partnership.

Press & media

Interview requests, product coverage, and media kits. Use the form and select Press / Media.

Security

Responsible disclosure for vulnerabilities. Use the form and select Security / Vulnerability.

Before you write

Many questions are answered in our help center and product pages. Check these first—you may find what you need right away.

FAQ

Getting started, AI insights, billing, and account questions.

Pricing

Compare plans, limits, and upgrade paths.

Blog

Product guides, comparisons, and trading research topics.

Send us a message

Fill out the form below and we will route your request to the right team. Include as much detail as you can.

What to include:

  • Company or channel name and audience size
  • How you plan to promote ChartGuru
  • Timeline or launch date if relevant
Max 2000 characters.

Complete the Cloudflare check below before sending your message.

Common questions

Contact & support

Quick answers about how to reach ChartGuru and what to expect.

How quickly does ChartGuru respond to contact requests?
We respond to most messages within 1–2 business days. Billing and account-access issues are prioritized when they block your use of the platform. Security reports are acknowledged promptly and triaged according to severity.
Is ChartGuru investment advice?
No. ChartGuru is an analysis-only market research platform. We do not execute trades, hold custody, or provide personalized investment advice. Every output is decision support—you verify setups and manage risk on your own broker.
Should I email support or use the contact form?
Either works. Email support@chartguru.io for quick questions, or use the form below when you want to categorize your request (billing, technical support, partnership, press, or security). Both routes reach the same team.
How do I reach billing vs technical support?
Select Billing / Payments for subscription, invoice, or refund questions. Select Technical support / bug for app errors, missing data, or feature issues. Include your account email in both cases so we can locate your account quickly.
Where can I find answers without contacting support?
Check the FAQ for getting started, AI insights, and account questions. Visit Pricing to compare plans and limits. Browse the Blog for product guides and platform comparisons. Many common questions are answered there.
How do I report a security issue?
Use the contact form and select Security / Vulnerability. Describe the issue at a high level and avoid pasting sensitive exploit details in plain text if possible. We follow responsible disclosure practices and will follow up within 1–2 business days.

Explore the help center

Browse the FAQ for answers on getting started, AI insights, plans, and billing.

Visit FAQ