Privacy Policy
Your privacy is important to us. This Privacy Policy explains how ChartGuru collects, uses, protects, and shares your personal information when you use our AI-powered trading analysis platform.
1. Overview
ChartGuru ("we", "us", "our") is committed to protecting your privacy and ensuring transparency about how we handle your personal information. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of information when you access or use our trading analysis platform, website, and related services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
Key Point: We never sell your personal data to third parties. We only share information as necessary to provide our Service and as described in this policy.
2. Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our Service, and information from third-party sources.
2.1 Information You Provide
- Account Information: When you create an account, we collect your email address, first and last name, display name, and password (encrypted). If you sign up using OAuth (Google, GitHub, etc.), we collect your OAuth identifier and associated profile information.
- Payment Information: When you subscribe to a paid plan, payment processing is handled securely by Stripe. We do not store your full credit card details. We only receive and store payment method identifiers, billing address, and transaction history necessary for subscription management.
- Profile Information: Optional information you choose to provide, such as trading preferences, notification settings, and communication preferences.
- Support Communications: When you contact our support team, we collect the information you provide, including your name, email address, and the content of your messages.
2.2 Information Collected Automatically
- Usage Data: We collect information about how you interact with our Service, including pages visited, features used, analysis requests made, subscription status, rate limit usage, and time spent on the platform.
- Device Information: We collect information about your device, including device type, operating system, browser type and version, screen resolution, and device identifiers.
- Log Data: Our servers automatically record information when you access our Service, including IP address, access times, pages viewed, and referring URLs.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. See our Cookies & Tracking section for more details.
2.3 Information from Third Parties
- OAuth Providers: If you sign in using OAuth, we receive information from the provider (e.g. Google, GitHub) as permitted by your account settings.
- Payment Processors: Stripe provides us with payment status, subscription information, and billing details necessary to manage your account.
- Market Data Providers: We may receive information about your usage patterns from our data providers when you request market analysis.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our trading analysis platform, including processing your analysis requests, generating AI predictions, and delivering technical indicators and research reports.
- Account Management: To create and manage your account, authenticate your identity, process your subscriptions, and provide customer support.
- Personalization: To personalize your experience by showing relevant content, recommendations, and features based on your usage patterns and preferences.
- Communication: To send you important service-related communications, including account verification emails, password reset instructions, subscription confirmations, payment receipts, and security alerts. You cannot opt out of these essential communications.
- Marketing: With your consent, we may send you promotional emails about new features, special offers, and educational content. You can opt out of marketing communications at any time using the unsubscribe link in our emails or your account settings.
- Security and Fraud Prevention: To detect, prevent, and address security threats, fraud, abuse, and other harmful or illegal activities.
- Analytics and Improvement: To analyze usage patterns, understand how our Service is used, identify trends, and improve our platform's performance, features, and user experience.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We only share your information in the following limited circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who perform services on our behalf, including:
- Stripe: Payment processing and subscription management
- Mailjet: Email delivery and marketing communications
- Cloud Hosting Providers: Infrastructure and data storage (e.g. AWS, Google Cloud)
- Market Data Providers: CoinGecko, Polygon, and other providers necessary to deliver market analysis
- Analytics Services: To help us understand usage patterns and improve our Service
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users or others
- Prevent or investigate fraud or security issues
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
5. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:
- Encryption: We use TLS/SSL encryption for data in transit and encrypt sensitive data at rest
- Access Controls: We limit access to personal information to authorized employees, contractors, and service providers who need it to perform their duties
- Secure Infrastructure: Our Service is hosted on secure cloud infrastructure with regular security updates and monitoring
- Authentication: We use secure authentication methods, including OAuth and encrypted password storage
- Regular Audits: We conduct regular security assessments and vulnerability testing
Important: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. Please use strong, unique passwords and protect your account credentials.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. We are committed to honoring these rights:
6.1 General Rights
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal and contractual obligations
- Portability: Request a copy of your data in a structured, machine-readable format
- Objection: Object to processing of your personal information for certain purposes
- Restriction: Request restriction of processing in certain circumstances
6.2 Marketing Communications
You can opt out of marketing emails at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Updating your email preferences in your account settings
- Contacting us at support@chartguru.io
6.3 Exercising Your Rights
To exercise any of these rights, please contact us at support@chartguru.io. We will respond to your request within 30 days, or as required by applicable law. We may need to verify your identity before processing your request.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Active Accounts: We retain your information while your account is active and for a reasonable period thereafter
- Deleted Accounts: After account deletion, we retain certain information for compliance, billing, and security purposes for up to 7 years, or as required by law
- Legal Requirements: We may retain information longer if required by law, regulation, or legal process
- Anonymized Data: We may retain anonymized, aggregated data indefinitely for analytics and improvement purposes
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.
When we transfer your information internationally, we implement appropriate safeguards, including:
- Standard contractual clauses approved by data protection authorities
- Ensuring service providers are certified under recognized data protection frameworks (e.g. EU-US Privacy Shield, GDPR)
- Implementing technical and organizational measures to protect your information
By using our Service, you consent to the transfer of your information to these countries.
10. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@chartguru.io. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last updated" date
- Sending an email notification to the address associated with your account
- Displaying a prominent notice on our Service
Your continued use of our Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days, or as required by applicable law.